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Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved.  They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）A、

题目

Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved.  They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）

  • A、Who recommended the memory purchase？
  • B、Have more users been added since the memory purchase？
  • C、Why were additional CPUs not ordered at the same time as the memory？
  • D、Did a performance analysis of peak periods show a memory bottleneck？
相似考题

1.A customer has a p650 with a write-intensive database application.  Recently the order entry team has complained about unusually slow response times. There have been no complaints from any other departments.  Which of the following actions would most likely address the problem？（）A、Double the number of processors.B、Double the number of memory DIMMs.C、Double the number of network adapters.D、Double the number of SCSI buses and disks.

2.A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use.  What question should the customer be asked to best determine the proper recommendation？（）A、Is there a need for a PKI Management System？B、Is there a need for end-to-end encryption？C、Do they currently have a Kerberos domain in place？D、Which clients are installed on their desktops -- SSH， Telnet or both？

3. A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours.  Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？ （）A、Request an extension because 48 hours will not be enough time to propose an appropriate solution.B、Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.C、Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.D、Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.

4.A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A、Ask another technician who has worked with this computer previously to learn about any other prior issues.B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

更多“Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved.  They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）A、”相关问题

  • 第1题：

    A customer is looking for a low-cost pSeries solution.  The pSeries technical specialist is recommending several p650 Express Configurations.  When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）

    • A、Some Express Configurations limit the amount of maximum memory at order time.
    • B、The customer must meet minimum system requirements to obtain Express Configuration pricing. 
    • C、The Express Configurations offer less than the maximum number of processors.
    • D、The Express Configurations are only offered through the QuickShip Program.

    正确答案:A

  • 第2题：

    A customer has requested a proposal for a p5-520 with AIX 5.2 and Sysback.  There are no plans to run LPARs or Micro-Partitions on the p5-520 in the near future.  The customer has asked the pSeries technical specialist to recommend anything else that may be needed.  Which of the following should be recommended in this situation？（）

    • A、HMC
    • B、DVD-ROM
    • C、Tape drive
    • D、Network switch

    正确答案:C

  • 第3题：

    Which of the following is MOST likely to occur if the temperature in the server room is cooled too quickly after a power outage？（）

    • A、Server forms condensation
    • B、Server will not POST
    • C、Server’s services will not start
    • D、Server response times are slow due to temperature change

    正确答案:A

  • 第4题：

    A customer has purchased a triple channel memory kit containing three DDR3 RAM modules. Theserver the RAM is intended for only has a dual channel capable motherboard. Which of the following is the BEST action to perform？（）

    • A、Install only two modules as the RAM has to be installed in pairs
    • B、Purchase one additional RAM module to make it even. Three modules will function as triplechannel and the additional module will be for parity
    • C、Purchase dual channel memory. The triple channel memory may be incompatible with theserver motherboard
    • D、Install the RAM.Two modules will perform as dual channel and one as single channel

    正确答案:C

  • 第5题：

    A customer is having problems after an AIX version upgrade from 5.2 to 5.3.  Which of the following should the pSeries technical specialist recommend that the customer call？（）

    • A、IBM Techline
    • B、IBM Supportline
    • C、IBM Software Distribution
    • D、IBM Hardware Support

    正确答案:B

  • 第6题：

    A customer requires management capabilities for installed pSeries systems via a Microsoft Windows system. Which of the following should be considered？（）

    • A、TSM
    • B、PSSP
    • C、WebSM
    • D、LoadLeveler

    正确答案:C

  • 第7题：

    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

    • A、The customer used their IBM Customer Number
    • B、The customer has activated their base warranty
    • C、The customer purchased Remote Technical Support Servicepac
    • D、The customer escalated the issue to the Duty Manager

    正确答案:C

  • 第8题：

    You work as a database administrator for Supportcenter.cn. In a production environment， users complain about the slow response time when accessing the database. You have not optimized the memory usage of the Oracle instance and you suspect the problem to be with the memory. To which type of object would you refer to determine the cause of the slow response？（）

    • A、The trace file
    • B、The fixed views
    • C、The data dictionary views
    • D、The operating system log fields
    • E、The dynamic performance views.

    正确答案:E

  • 第9题：

    单选题
    A customer has two different applications， each requiring two processors.  They are evaluating the following three alternatives：   1） Two p5-520s each with two processors and 4GB memory   2） One partitioned p5-550 with four processors and 8GB memory   3） One partitioned p5-570 with four processors and 8GB memory   All three solutions will work.  However， when helping the customer decide which solution is best for their environment， the pSeries technical specialist should convey which of the following pieces of information？（）
    A

    A

    B

    B

    C

    C

    D

    D


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    A customer’s server is experiencing slow application response due to lack of processor power.  In which one of the following systems would the addition of the Expand On Demand processor upgrade feature benefit future expansion？（）
    A

    An x255 with 4 processors

    B

    An x365 with 4 processors

    C

    An x445 with 4 processors

    D

    An x445 with 32 processors


    正确答案： D
    解析： 暂无解析

  • 第11题：

    单选题
    You work as a database administrator for Supportcenter.cn. In a production environment， users complain about the slow response time when accessing the database. You have not optimized the memory usage of the Oracle instance and you suspect the problem to be with the memory. To which type of object would you refer to determine the cause of the slow response？（）
    A

    The trace file

    B

    The fixed views

    C

    The data dictionary views

    D

    The operating system log fields

    E

    The dynamic performance views.


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
    A

    The customer used their IBM Customer Number

    B

    The customer has activated their base warranty

    C

    The customer purchased Remote Technical Support Servicepac

    D

    The customer escalated the issue to the Duty Manager


    正确答案： A
    解析： 暂无解析

  • 第13题：

    The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

    • A、Recommend the customer call EMC.
    • B、Recommend the customer call IBM hardware support.
    • C、Recommend the customer contact SupportLine.
    • D、Recommend the customer re-creates the volume groups.

    正确答案:C

  • 第14题：

    A customer recently purchased an HS22 Blade to install into their existing BCH chassis. The customer installed the blade and it was not recognized. Which ofthe following is the first question for this customer？（）

    • A、Did you add the redundant AMM？
    • B、What is the processor wattage？
    • C、Is the AMM firmware up to date？
    • D、Is the HS22V memory configuration optimized？

    正确答案:C

  • 第15题：

    A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

    • A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
    • B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
    • C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
    • D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

    正确答案:B

  • 第16题：

    An administrator has shut down a server to install additional memory. When the administrator restarts the server after the upgrade, it times out. Which of the following could be the cause of the problem?（）

    • A、Processor failure
    • B、Third party memory
    • C、Disk drive failure
    • D、ESD during the upgrade
    • E、Backplane failure

    正确答案:B,D

  • 第17题：

    A customer has two locations that host their pSeries servers.  Traffic is being routed through the public Internet.  The customer needs to exchange confidential financial data between the servers.  Which of the following solutions should the pSeries technical specialist propose to the customer to secure the data？（）

    • A、A DCE domain
    • B、A Kerberos domain
    • C、A PPP tunnel between the servers
    • D、An IPSEC tunnel between the servers

    正确答案:D

  • 第18题：

    A customer’s server is experiencing slow application response due to lack of processor power.  In which one of the following systems would the addition of the Expand On Demand processor upgrade feature benefit future expansion？（）

    • A、An x255 with 4 processors
    • B、An x365 with 4 processors
    • C、An x445 with 4 processors
    • D、An x445 with 32 processors

    正确答案:C

  • 第19题：

    The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed.  The specialist discovers that the customer has never updated their VPD.  Which of the following HMC applications is used to gather the current VPD information？（）

    • A、Service Processor
    • B、Service Director
    • C、Inventory Scout Services
    • D、Service Focal Point

    正确答案:C

  • 第20题：

    单选题
    A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use.  What question should the customer be asked to best determine the proper recommendation？（）
    A

    Is there a need for a PKI Management System？

    B

    Is there a need for end-to-end encryption？

    C

    Do they currently have a Kerberos domain in place？

    D

    Which clients are installed on their desktops -- SSH， Telnet or both？


    正确答案： D
    解析： 暂无解析

  • 第21题：

    单选题
    A customer has two locations that host their pSeries servers.  Traffic is being routed through the public Internet.  The customer needs to exchange confidential financial data between the servers.  Which of the following solutions should the pSeries technical specialist propose to the customer to secure the data？（）
    A

    A DCE domain

    B

    A Kerberos domain

    C

    A PPP tunnel between the servers

    D

    An IPSEC tunnel between the servers


    正确答案： A
    解析： 暂无解析

  • 第22题：

    多选题
    An administrator has shut down a server to install additional memory. When the administrator restarts the server after the upgrade， it times out.  Which of the following could be the cause of the problem？（）
    A

    Processor failure

    B

    Third party memory

    C

    Disk drive failure

    D

    ESD during the upgrade

    E

    Backplane failure


    正确答案： C,B
    解析： 暂无解析

  • 第23题：

    单选题
    A customer recently purchased an HS22 Blade to install into their existing BCH chassis. The customer installed the blade and it was not recognized. Which ofthe following is the first question for this customer？（）
    A

    Did you add the redundant AMM？

    B

    What is the processor wattage？

    C

    Is the AMM firmware up to date？

    D

    Is the HS22V memory configuration optimized？


    正确答案： C
    解析： 暂无解析

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