Perform a root cause analysis.
Escalate the problem.
Notify stakeholders.
Establish a plan of action.
第1题:
Which of the following should be done FIRST when troubleshooting a problem?()
第2题:
A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? ()
第3题:
A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do?()
第4题:
A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?()
第5题:
An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?()
第6题:
The server room that an administrator manages has just caught fire. Which of the following is the FIRST thing that the administrator should do?()
第7题:
Update the antivirus application
Install critical update security patches
Adjust the software firewall settings
Replace the current antivirus program
第8题:
Reseat all power connections.
Remove the CMOS battery.
Install the graphics card.
Ground to the case.
第9题:
Warm air flow is permitted through the front bezel
The system is labeled so that it can be identified
Verify the change control process can be implemented
Determine the correct power requirements
第10题:
Verify the backup media has enough storage space for the backup job
Verify the volume shadow copy service is running
Close all terminal services sessions on the server
Reboot the Windows server and re-run the backup job
第11题:
Gather information from users.
Reboot the server.
Apply the latest service packs to the operating system.
Perform a root cause analysis.
第12题:
Gather information from users.
Reboot the server.
Apply the latest service packs to the operating system.
Perform a root cause analysis
第13题:
Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?()
第14题:
The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?()
第15题:
A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do?()
第16题:
After a server has been installed into a rack, an administrator must ensure which of the following?()
第17题:
After successfully testing a probable cause to an issue, which of the following is the NEXT troubleshooting step?()
第18题:
An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT?()
第19题:
Monitor processor performance logs
Constantly check the task manager
Use performance server logs
Establish a baseline for the server
第20题:
Monitor processor performance logs
Constantly check the task manager
Use performance server logs
Establish a baseline for the server
第21题:
A new default gateway has been setup.
A new Internet shortcut has been added.
A new web browser has been installed and is now the default.
A proxy server has been enabled.
第22题:
System reboot
Reseat the memory
Install the latest firmware
Install the latest driver
第23题:
Evacuate all personnel.
Notify staff of the potential service outage.
Use fire suppression techniques until the fire department arrives.
Grab the backup tapes and exit the server room.