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单选题Which of the following WebSphere Commerce user roles can create new customer care queues？（）A Account RepresentativeB Customer Service RepresentativeC Logistics ManagerD Customer Service Supervisor

题目
单选题
Which of the following WebSphere Commerce user roles can create new customer care queues？（）
A

Account Representative

B

Customer Service Representative

C

Logistics Manager

D

Customer Service Supervisor

相似考题

1.Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty

2.The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?()A. capacity above 500 TBB. first in customer locationC. a new model has been releasedD. sold without implementation service

3.Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）A、 identifying what a customer requires from a proposed solutionB、 analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirementsC、 determining what end-user training a customer requiresD、 addressinga customer s physical requirements

4.You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）A.B.C.D.

更多“单选题Which of the following WebSphere Commerce user roles can create new customer care queues？（）A Account RepresentativeB Customer Service RepresentativeC Logistics ManagerD Customer Service Supervisor”相关问题

  • 第1题：

    You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）

    • A、 finding out what a customer requires from a proposed solution
    • B、 analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、 finding out what end-user training a customer requires
    • D、 finding out a customer’s physical requirements

    正确答案:B

  • 第2题：

    What tool is used to register a customer service representative with the customer care feature？（）

    • A、WebSphere Commerce Accelerator
    • B、SameTime Administrator
    • C、WebSphere Commerce Configuration Manager
    • D、WebSphere Commerce Administration Console
    • E、WebSphere Commerce Organization Administration Console

    正确答案:E

  • 第3题：

    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。

    • A、identifying what a customer requires from a proposed solution
    • B、analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、determining what end-user training a customer requires
    • D、addressing a customer’s physical requirements

    正确答案:B

  • 第4题：

    Which of the following WebSphere Commerce user roles can create new customer care queues？（）

    • A、Account Representative
    • B、Customer Service Representative
    • C、Logistics Manager
    • D、Customer Service Supervisor

    正确答案:D

  • 第5题：

    After payment authorization is complete an order must be fulfilled. How is the order status changed to R （Released） to begin the fulfillment process？（）

    • A、Customer Service Representative deposits payment using WebSphere Commerce Accelerator
    • B、Logistics Manager creates a release using WebSphere Commerce Accelerator
    • C、Pick Packer creates a pick batch using WebSphere Commerce Accelerator
    • D、PaySynchronizePM scheduler job changes the status
    • E、ReleaseToFulfillment scheduler job changes the status

    正确答案:E

  • 第6题：

    Which of the following values can be specified when creating a customer segment using WebSphere Commerce Accelerator？（）

    • A、Address line 1
    • B、City
    • C、Last name
    • D、Last visit date
    • E、Marital status
    • F、Previously purchased SKU

    正确答案:B,D,E

  • 第7题：

    You need to design a strategy for managing the messages that are sent to the customer service mailboxes. What should you do？（）

    • A、Create a separate storage group and database to contain the customer service mailboxes. Enable circular logging for this storage group
    • B、Create a separate storage group and database to contain the customer service mailboxes. Set the deleted item retention period for this database to zero
    • C、Place the customer service mailboxes on a new mailbox store in the storage group that contains the main office user mailboxes. Enable circular logging for this storage group
    • D、Place the customer service mailboxes on a new mailbox store in the storage group that contains the branch office user mailboxes. Set the deleted item retention period for this database to zero

    正确答案:A

  • 第8题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。
    A

    identifying what a customer requires from a proposed solution

    B

    analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

    determining what end-user training a customer requires

    D

    addressing a customer’s physical requirements


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    What tool is used to register a customer service representative with the customer care feature？（）
    A

    WebSphere Commerce Accelerator

    B

    SameTime Administrator

    C

    WebSphere Commerce Configuration Manager

    D

    WebSphere Commerce Administration Console

    E

    WebSphere Commerce Organization Administration Console


    正确答案： E
    解析： 暂无解析

  • 第10题：

    单选题
    Failure to meet customer needs can lead to_____.
    A

    overemphasis on the service format

    B

    decreased corporate revenue

    C

    misunderstanding of customer satisfaction

    D

    customers’ complaints


    正确答案： D
    解析：
    推断题。根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。

  • 第11题：

    单选题
    You need to design a strategy for managing the messages that are sent to the customer service mailboxes. What should you do？（）
    A

    Create a separate storage group and database to contain the customer service mailboxes. Enable circular logging for this storage group

    B

    Create a separate storage group and database to contain the customer service mailboxes. Set the deleted item retention period for this database to zero

    C

    Place the customer service mailboxes on a new mailbox store in the storage group that contains the main office user mailboxes. Enable circular logging for this storage group

    D

    Place the customer service mailboxes on a new mailbox store in the storage group that contains the branch office user mailboxes. Set the deleted item retention period for this database to zero


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?（）
    A

    capacity above 500 TB

    B

    first in customer location

    C

    a new model has been released

    D

    sold without implementation service


    正确答案： B
    解析： 暂无解析

  • 第13题：

    The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?（）

    • A、capacity above 500 TB
    • B、first in customer location
    • C、a new model has been released
    • D、sold without implementation service

    正确答案:B

  • 第14题：

    Which service component includes preparing for the Cisco Unified Communications customer demonstrations and presenting an overview of the applicable solutions（）

    • A、Present an Overview of the Design
    • B、Conduct Administrator and End-User Trainging
    • C、Customer Educations
    • D、Proof of concept

    正确答案:C

  • 第15题：

    Which of the following types of campaign initiative can be created using WebSphere Commerce Accelerator？（）

    • A、Advertise Discount
    • B、Let the system suggest products on auction
    • C、Cross-sell products based on contents of the customer’s wish list
    • D、Up-sell products based on the contents of the current page

    正确答案:A,D

  • 第16题：

    In a store based on the consumer direct model， which roles have the ability to change shipping preferences and tax settings？（）

    • A、Seller
    • B、Operations Manager
    • C、Product Manager
    • D、Category Manager
    • E、Customer Service Supervisor

    正确答案:A,B

  • 第17题：

    Which WebSphere Commerce user role is responsible for confirming shipment of orders？ （）

    • A、Account Representative
    • B、Customer Service Supervisor
    • C、Pick Packer
    • D、Product Manager
    • E、Sales Manager

    正确答案:C

  • 第18题：

    The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed.  The specialist discovers that the customer has never updated their VPD.  Which of the following HMC applications is used to gather the current VPD information？（）

    • A、Service Processor
    • B、Service Director
    • C、Inventory Scout Services
    • D、Service Focal Point

    正确答案:C

  • 第19题：

    You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）

    • A、Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.
    • B、Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.
    • C、Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domain
    • D、Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.

    正确答案:C

  • 第20题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     identifying what a customer requires from a proposed solution

    B

     analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     determining what end-user training a customer requires

    D

     addressinga customer s physical requirements


    正确答案： A
    解析： 暂无解析

  • 第21题：

    单选题
    You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）
    A

    Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.

    B

    Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.

    C

    Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domain

    D

    Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     finding out what a customer requires from a proposed solution

    B

     analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     finding out what end-user training a customer requires

    D

     finding out a customer’s physical requirements


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    Which of the following WebSphere Commerce user roles can create new customer care queues？（）
    A

    Account Representative

    B

    Customer Service Representative

    C

    Logistics Manager

    D

    Customer Service Supervisor


    正确答案： C
    解析： 暂无解析

  • 第24题：

    多选题
    Which of the following values can be specified when creating a customer segment using WebSphere Commerce Accelerator？（）
    A

    Address line 1

    B

    City

    C

    Last name

    D

    Last visit date

    E

    Marital status

    F

    Previously purchased SKU


    正确答案： A,E
    解析： 暂无解析

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