单选题A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A System logsB Security logsC Application

第1题：

Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）

• A、Launch REGEDIT and remove the offending applications from the Run key.
• B、Start the computer in Safe Mode and check Event Viewer.
• C、Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications.
• D、Hit the F6 key as Windows loads and run Repair Broken Links and Applications.

第2题：

A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）

• A、Update the antivirus application
• B、Install critical update security patches
• C、Adjust the software firewall settings
• D、Replace the current antivirus program

第3题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.

第4题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第5题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第6题：

A technician installed a new motherboard in a workstation. Which of the following describes theBEST steps for a proper installation?（）

• A、Install the OS, the application software and then hardware drivers.
• B、Install the chipset driver, the OS and then the hardware drivers.
• C、Install the hardware drivers, the chipset driver and then the OS.
• D、Install the OS, the chipset driver and then the hardware drivers.

第7题：

A user states that whenever they try to launch a certain installed application, they hear unusual whirring/clicking sounds from their machine and the application never loads. Which of the following components would a technician MOST likely need to replace?（）

• A、Hard Disk Drive
• B、Optical Drive
• C、Power Supply Unit
• D、Case Fan

第8题：

You recently installed an application on your computer. The application is configured to automatically start. This application might cause your computer to run slower.  You need to prevent the application from auto starting without uninstalling the application.  What should you do？（）

• A、Use the Microsoft Windows Task Manager application to end the task for the application.
• B、Use the Control Panel application to uninstall the application. Reboot the computer.
• C、Use the Software Explorer application to disable the application. Reboot the computer.
• D、Use the Services application to disable the Application Experience service， and then launch the application.

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第13题：

Your company has 1，000 client computers.  You are planning to deploy Windows 7 and a new line-of-business application.   You have the following requirements：   Install the application as part of the standard Windows 7 deployment. Use a single Windows 7 image for the deployment.  The application must be available for use on client computers that are not connected to the network.   You need to ensure that the application is installed on all new client computers.   What should you do？（）

• A、Publish the application by using Group Policy Software Installation.
• B、Deploy the application by using Windows Server Update Services （WSUS）.
• C、Service an online image of Windows 7 to add the new application.
• D、Service an offline image of Windows 7 to add the new application.

第14题：

A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

• A、System logs
• B、Security logs
• C、Application logs
• D、Application installation logs

第15题：

A program is crashing and causing the computer to lockup. Which of the following is the BESTlocation for a technician to check for further information about the cause of the crash?（）

• A、Application log
• B、File Replication log
• C、System log
• D、Security log

第16题：

A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).

• A、Boot into Safe Mode
• B、Replace the motherboard
• C、Uninstall the application
• D、Replace the hard drive
• E、Install more RAM

第17题：

A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）

• A、IIS log
• B、Application log
• C、System log
• D、Security log

第18题：

A server is having problems booting into the operating system.  Which of the following can provide important information to begin to trouble shoot the cause？（）

• A、 System logs
• B、 Firmware updates
• C、 POST messages
• D、 Application logs

第19题：

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

• A、Printer driver
• B、Protocol stack
• C、Network connectivity
• D、Correct patch application

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