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单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A Gather information from the customer.B Isolate the problem on the device.C Read the service documentation for possible causes.D Check the parts li

题目
单选题
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
A

Gather information from the customer.

B

Isolate the problem on the device.

C

Read the service documentation for possible causes.

D

Check the parts life counters.

相似考题

1.A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?()A. Run a System RestoreB. Check Device ManagerC. Check the Event LogsD. Check the System Information

2.An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A、Gather information from users.B、Reboot the server.C、Apply the latest service packs to the operating system.D、Perform a root cause analysis

3.Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A、Gather information from the customer.B、Isolate the problem on the device.C、Read the service documentation for possible causes.D、Check the parts life counters.

4.The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management

更多“单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A Gather information from the customer.B Isolate the problem on the device.C Read the service documentation for possible causes.D Check the parts li”相关问题

  • 第1题：

    Which of the following is the FIRST step when troubleshooting an issue？（）

    • A、Identify the problem.
    • B、Verify full system functionality.
    • C、Document all findings.
    • D、Establish a theory of probable cause.

    正确答案:A

  • 第2题：

    A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

    • A、Backlight
    • B、Inverter
    • C、Loose cable
    • D、Lid switch

    正确答案:D

  • 第3题：

    A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

    • A、Com+.log
    • B、System Log
    • C、Security Log
    • D、Application Log

    正确答案:B

  • 第4题：

    A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

    • A、Run a System Restore
    • B、Check Device Manager
    • C、Check the Event Logs
    • D、Check the System Information

    正确答案:C

  • 第5题：

    A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）

    • A、tracert
    • B、ipconfig
    • C、netstat
    • D、nslookup

    正确答案:A

  • 第6题：

    A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）

    • A、Event Viewer
    • B、MSCONFIG
    • C、Services MMC
    • D、Group Policy Editor

    正确答案:A

  • 第7题：

    单选题
    A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）
    A

    Event Viewer

    B

    MSCONFIG

    C

    Services MMC

    D

    Group Policy Editor


    正确答案： C
    解析： 暂无解析

  • 第8题：

    单选题
    A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）
    A

    Com+.log

    B

    System Log

    C

    Security Log

    D

    Application Log


    正确答案： B
    解析： 暂无解析

  • 第9题：

    单选题
    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）
    A

     Gather information from users.

    B

     Reboot the server.

    C

     Apply the latest service packs to the operating system.

    D

     Perform a root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第10题：

    单选题
    A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）
    A

    Backlight

    B

    Inverter

    C

    Loose cable

    D

    Lid switch


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
    A

    Gather information from the customer.

    B

    Isolate the problem on the device.

    C

    Read the service documentation for possible causes.

    D

    Check the parts life counters.


    正确答案： D
    解析： 暂无解析

  • 第12题：

    单选题
    An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）
    A

    Gather information from users.

    B

    Reboot the server.

    C

    Apply the latest service packs to the operating system.

    D

    Perform a root cause analysis


    正确答案： B
    解析： 暂无解析

  • 第13题：

    The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

    • A、Verity full system functionality
    • B、Identify the main problem and question the user
    • C、Document their findings, actions, and outcomes
    • D、Escalate the issue to upper management

    正确答案:A

  • 第14题：

    A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

    • A、Record the solution in the appropriate logs for future use.
    • B、Ask the user who reported the issue what past documentation they have.
    • C、Ask the user who reported the issue to explain the symptoms in detail.
    • D、Record what steps should be taken to resolve the issue.

    正确答案:C

  • 第15题：

    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

    • A、 Identify changes to the system.
    • B、 Replicate the problem in the system.
    • C、 Verify full system functionality. 
    • D、 Implement the solution.

    正确答案:C

  • 第16题：

    A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）

    • A、IIS log
    • B、Application log
    • C、System log
    • D、Security log

    正确答案:C

  • 第17题：

    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

    • A、 Gather information from users.
    • B、 Reboot the server.
    • C、 Apply the latest service packs to the operating system.
    • D、 Perform a root cause analysis.

    正确答案:A

  • 第18题：

    During system boot， the system hangs at LED 0C31. What is the first step the system administrator should take to correct the problem？（）

    • A、Check system console connections
    • B、Check system network connections
    • C、Boot in service mode and change the bootlist
    • D、Boot from the AIX installation media and mount rootvg filesystems

    正确答案:A

  • 第19题：

    单选题
    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）
    A

     Identify changes to the system.

    B

     Replicate the problem in the system.

    C

     Verify full system functionality. 

    D

     Implement the solution.


    正确答案： A
    解析： 暂无解析

  • 第20题：

    单选题
    Which of the following is the FIRST step when troubleshooting an issue？（）
    A

    Identify the problem.

    B

    Verify full system functionality.

    C

    Document all findings.

    D

    Establish a theory of probable cause.


    正确答案： A
    解析： 暂无解析

  • 第21题：

    单选题
    A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）
    A

    IIS log

    B

    Application log

    C

    System log

    D

    Security log


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
    A

    Verity full system functionality

    B

    Identify the main problem and question the user

    C

    Document their findings, actions, and outcomes

    D

    Escalate the issue to upper management


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
    A

    Record the solution in the appropriate logs for future use.

    B

    Ask the user who reported the issue what past documentation they have.

    C

    Ask the user who reported the issue to explain the symptoms in detail.

    D

    Record what steps should be taken to resolve the issue.


    正确答案： C
    解析： 暂无解析

  • 第24题：

    单选题
    A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）
    A

    tracert

    B

    ipconfig

    C

    netstat

    D

    nslookup


    正确答案： B
    解析： 暂无解析

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