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Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the

题目

Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to useSSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario Users in the branch office report slow network performance when they connect to the file shares in the main office. You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs. What should you recommend implementing?（）

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1.桌面云解决方案支持LINUX虚拟桌面,下面哪些OS类型是已经支持的?( )A.Redhat Enterprise Linux 6.6B.SUSE Linux Enterprise Server 11 SP1C.Ubuntu Desktop LTS 1D.04D.Neo Kylin Desktop 6 Update 1

2.A technician is troubleshooting a network connectivity issue with a user‘s desktop configured touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks?（）A. Changing the DNS to 172.16.1.100B. Changing the WINS server to 172.174.136C. Changing the netmask to 255.255.255.0D. Changing the default gateway to 172.16.3.1

3.This question is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each question presents a different goal and answer choices, but the text of the scenario is exactly the same in each question in this series. Start of repeated scenarioYou are an enterprise desktop support technician for Humongous Insurance. Active Directory ConfigurationThe company has two offices named Office1 and Office2. The network contains an Active Directory forest named humongousinsurance.com. An Active Directory site exists for each office. The sites are named Site1 and Site2. Server ConfigurationAll servers run Windows Server 2008 R2 and are joined to the domain. The relevant servers are configured as shown in the following table.The corporate security policy states that all domain controllers must have only the following roles. AD DSDNS serverDHCP server Network ConfigurationSite1 and Site2 connect to each other by using a WAN link. Client Computer ConfigurationAll client computers run Windows 7 Enterprise and are members of the domain. Some client computers are portable computers and some are desktop computers. The computers do not support hardware virtualization. All computers are configured to receive Windows Updates from WSUS1. Remote Access ConfigurationUsers can connect to NPAS1 from the Internet by using all of the VPN protocols that are supported by Windows Server 2008 R2. Fabrikam, Inc. is a customer of Humongous Insurance. Several Humongous Insurance users work at the Fabrikam office and access resources on the Humongous Insurance network by using direct VPN connections to NPAS1. Fabrikam contains several wireless access points. Application Configuration All computers in the finance department run a custom application suite named App1. Several users in the sales department install an application named App2. App2 runs as a service and logs on by using the credentials of the user who installed the application. End of repeated scenario Several users in the sales department report that their user accounts are locked out shortly after they change their user passwords. You need to minimize the number of account lockouts that occur after the users change their passwords. What should you instruct the users to do?（）

4.In which of the following locations will a technician start and stop the print spooler?()A. Click Start, select run and type Services.mscB. Click Start, select run and type gpedit.mscC. Click Start, select run and type regeditD. Click Start, Settings, Printers and Faxes

更多“Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, I ”相关问题

  • 第1题：

    YouinstallWindowsServer2008R2Enterprise(ServerCoreInstallation).YouneedtoaddtheHyper－Vroletotheserver.Whichcommandshouldyourun?()

    A.start/whvconfig

    B.start/wocsetupMicrosoft-Hyper-V

    C.start/wServerManagerCMDCinstallHyper-V

    D.netstart"hyper-vvirtualmachinemanagement"


    参考答案：B

  • 第2题：

    资料：Desktop Support for Private Equity Firm in Midtown
    -Manhattan
    -Contract role
    The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
    This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
    Responsibilities
    -Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
    -Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
    Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
    Monitor and test fixes to ensure problems have been adequately resolved.
    Image and configure desktops and laptops using an enterprise imaging solution.
    -Quickly escalate, track and close incident tickets to ensure high client satisfaction.

    Requirements
    -Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
    -Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
    -Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
    -Strong knowledge of Windows 7, Active Directory and Exchange.
    -Strong knowledge of MS Office 2010 required.
    -Knowledge of network printer installation, setup and troubleshooting.
    -Knowledge of virtualization technologies.
    -Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.

    Which of the following is NOT the Desktop Support Technician's responsibility?

    A.Supporting PC hardware.
    B.Installing and upgrading hardware.
    C.Bringing repaired PCs to customers.
    D.Imaging and configuring desktops and laptops.

    答案：C
    解析：
    本题考查的是细节理解。
    【关键词】NOT;esktop Support Technician's; responsibility
    【主题句】第2自然段Responsibilities职责
    -Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.为公司终端用户电脑运行环境安装、配置、维护及支持电脑硬件和软件。
    Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
    Image and configure desktops and laptops using an enterprise imaging solution. 在桌面上执行手动修复，包括安装及升级硬件/软件，安装硬件并配置系统和应用。使用企业成像解决方案成像及配置台式机和笔记本电脑。
    【解析】本题的问题是“下列哪项不是桌面支持技术员的职责？”。A选项“支持电脑硬件”，B选项“安装及升级硬件”，C选项“将修好的电脑送达顾客”，D选项“成像及配置台式机和笔记本电脑”。根据主题句可知，选项A、B、D都提到了。

  • 第3题：

    资料：Desktop Support for Private Equity Firm in Midtown
    -Manhattan
    -Contract role
    The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
    This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
    Responsibilities
    -Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
    -Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
    Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
    Monitor and test fixes to ensure problems have been adequately resolved.
    Image and configure desktops and laptops using an enterprise imaging solution.
    -Quickly escalate, track and close incident tickets to ensure high client satisfaction.

    Requirements
    -Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
    -Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
    -Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
    -Strong knowledge of Windows 7, Active Directory and Exchange.
    -Strong knowledge of MS Office 2010 required.
    -Knowledge of network printer installation, setup and troubleshooting.
    -Knowledge of virtualization technologies.
    -Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.

    Which of the following could ensure high client satisfaction?

    A.To update, track and close incident tickets.
    B.To use an enterprise imaging solution.
    C.Physical setting up for computers.
    D.Configuring systems and applications.

    答案：A
    解析：
    本题考查的是细节理解。
    【关键词】ensure high client satisfaction
    【主题句】第2自然段Responsibilities职责
    -Quickly escalate, track and close incident tickets to ensure high client satisfaction.迅速更新、追踪和结束客户订单以确保较好的客户满意度。
    【解析】本题的问题是“下列哪项能够确保较好的客户满意度？”。A选项“更新、追踪和结束客户订单”，B选项“使用企业成像解决方案”，C选项“安装实体电脑”，D选项“配置系统和应用”。根据主题句可知，选项A正确。

  • 第4题：

    A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

    • A、System logs
    • B、Security logs
    • C、Application logs
    • D、Application installation logs

    正确答案:C

  • 第5题：

    A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).

    • A、Boot into Safe Mode
    • B、Replace the motherboard
    • C、Uninstall the application
    • D、Replace the hard drive
    • E、Install more RAM

    正确答案:A,C

  • 第6题：

    In which of the following locations will a technician start and stop the print spooler?（）

    • A、Click Start, select run and type Services.msc
    • B、Click Start, select run and type gpedit.msc
    • C、Click Start, select run and type regedit
    • D、Click Start, Settings, Printers and Faxes

    正确答案:A

  • 第7题：

    Customer is asking if new IBM UEFI recognizes their Windows 2003 Enterprise Operational System. What is the correct answer？（）

    • A、UEFI can support Windows 2003 Enterprise in native mode
    • B、UEFI can emulate BIOS and support Windows 2003 with no performance impact
    • C、An upgrade must be done to Windows 2003 Enterprise x64
    • D、Only supports Windows 2003 as a virtual machine guest （VMware or Hyper-V）

    正确答案:B

  • 第8题：

    单选题
    A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）
    A

    Terminal Services

    B

    Remote Assistance

    C

    Routing and Remote Access Service

    D

    Remote Desktop


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    You are designing a Windows 7 virtual desktop infrastructure.You have the following requirements：   Provide access to Remote Desktop Services RemoteApp sources from multiple remote desktop servers.  Support network load balancing.  Support reconnection to existing sessions on virtual desktops.    You need to specify a design that meets the requirements.   What should you include in your design？（）
    A

    Remote Desktop Gateway

    B

    Remote Desktop Connection Broker

    C

    Windows Deployment Services

    D

    Windows Virtual PC and Windows XP Mode


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    This question is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each question presents a different goal and answer choices, but the text of the scenario is exactly the same in each question in this series. Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to use SSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario The company hires a new desktop support technician. The technician is added to the Administrators group on all client computers and the DHCP Users group on all DHCP servers. The new technician reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the technician can view the configurations of the DHCP servers. What should you do?（）
    A

    Instruct the technician to customize the Start menu to display the administrative tools.

    B

    Instruct the technician to install Remote Server Administration Tools (RSAT) and to modify the Windows Features.

    C

    Request that the technician be added to the Server Operators group in Active Directory.

    D

    Request that the technician be added to the Network Configuration Operators group in Active Directory and modify the Windows Features.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    Customer is asking if new IBM UEFI recognizes their Windows 2003 Enterprise Operational System. What is the correct answer？（）
    A

    UEFI can support Windows 2003 Enterprise in native mode

    B

    UEFI can emulate BIOS and support Windows 2003 with no performance impact

    C

    An upgrade must be done to Windows 2003 Enterprise x64

    D

    Only supports Windows 2003 as a virtual machine guest （VMware or Hyper-V）


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to useSSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario Users in the branch office report slow network performance when they connect to the file shares in the main office. You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs. What should you recommend implementing?（）
    A

    BranchCache

    B

    DirectAccess

    C

    Distributed File System Replication (DFSR)

    D

    Universal Group Membership Caching


    正确答案： B
    解析： 暂无解析

  • 第13题：

    An enterprise has plans to start adding IPv6 support. The initial deployment requires support from some IPv6 - only device s that need to access servers that support only IPv4.Which of the following tools would be most appropriate?（）

    A. Native IPv6

    B. Point - to -point tunnels

    C. Multipoint tunnels

    D. NAT - PT


    参考答案：D

  • 第14题：

    资料：Desktop Support for Private Equity Firm in Midtown
    -Manhattan
    -Contract role
    The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
    This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
    Responsibilities
    -Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
    -Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
    Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
    Monitor and test fixes to ensure problems have been adequately resolved.
    Image and configure desktops and laptops using an enterprise imaging solution.
    -Quickly escalate, track and close incident tickets to ensure high client satisfaction.

    Requirements
    -Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
    -Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
    -Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
    -Strong knowledge of Windows 7, Active Directory and Exchange.
    -Strong knowledge of MS Office 2010 required.
    -Knowledge of network printer installation, setup and troubleshooting.
    -Knowledge of virtualization technologies.
    -Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.

    Which of the following is NOT required for this job?

    A.Customer service skills.
    B.Rich expression.
    C.Knowledge of computer hardware.
    D.Knowledge of network printer installation.

    答案：B
    解析：
    【关键词】NOT;for this job;required
    【主题句】第3自然段Requirements 要求
    -Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization. 在组织各个层面内，具备出色的书面、口头和人际沟通能力和顾客服务技巧。
    -Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.丰富的电脑硬件知识，包括笔记本电脑、台式机、电话和企业台式机应用程序。
    -Knowledge of network printer installation, setup and troubleshooting.网络打印机安装、设置及故障排解知识。
    【解析】本题的问题是“下列哪项不是此工作的要求？”。A选项“顾客服务技巧”，B选项“丰富的表现力”，C选项“电脑硬件知识”，D选项“网络打印机安装知识”。根据主题句可知，选项A、C、D都提到了。

  • 第15题：

    Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）

    • A、Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
    • B、Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
    • C、Run Remote Desktop Connection > Select Connect to User Enter the IP address
    • D、Start > Programs > Administrative Tools > Remote Assistance

    正确答案:B

  • 第16题：

    Which of the following desktop hardware should a technician be MOST concerned with disposing of correctly？（）

    • A、batteries
    • B、power cords
    • C、disk drives
    • D、hard drives

    正确答案:A

  • 第17题：

    Which of the following is the correct path a technician could follow to find the Services Snap-inconsole inside of Windows?（）

    • A、Start > Settings > Control Panel > Administrative Tools
    • B、Start > Settings > Control Panel > Add or Remove Programs
    • C、Start > Settings > Control Panel > System
    • D、Start > Settings >Control Panel > Scheduled Tasks

    正确答案:A

  • 第18题：

    Identify four features of WebLogic that provide value above and beyond a simple Java EE  container.（）

    • A、Active GridLink for RAC
    • B、support for enterprise Web Services standards beyond Java EE specification
    • C、Integration with Enterprise Manager
    • D、market leading performance
    • E、Java EE6 Specification Support
    • F、Java SE 7 support

    正确答案:A,B,E,F

  • 第19题：

    多选题
    A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).
    A

    Boot into Safe Mode

    B

    Replace the motherboard

    C

    Uninstall the application

    D

    Replace the hard drive

    E

    Install more RAM


    正确答案： A,C
    解析： 暂无解析

  • 第20题：

    单选题
    _______, I would like to thank Professor Osterhaus for offering me the chance to do this study, and for all the support throughout the study period.
    A

    In the beginning

    B

    At first

    C

    To begin with

    D

    To start


    正确答案： A
    解析：
    首先，我想感谢Osterhaus教授给我这次学习的机会以及在此学习期间所有的支持者。to begin with（过程、事件、情况）刚开始的时候；（用于给出某事最重要的理由）首先，第一。in the beginning起初。at first起初，首先。in the beginning 和at first 用法类似，一般后文会出现对比或者转折。to start 需要与with搭配，意为“最初，一开始；首先”。因此本题答案为C项。

  • 第21题：

    单选题
    You need to recommend a solution for deploying App1. The solution must support the company’s  planned changes.   What should you include in the recommendation？（）
    A

    Group Policy Software Installation

    B

    Microsoft Application Virtualization （App-V）

    C

    Microsoft Enterprise Desktop Virtualization （MED-V）

    D

    Microsoft System Center Configuration Manager


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    An enterprise has plans to start adding IPv6 support. The initial deployment requires support from some IPv6 - only device s that need to access servers that support only IPv4. Which of the following tools would be most appropriate?（）
    A

    Native IPv6

    B

    Point - to -point tunnels

    C

    Multipoint tunnels

    D

    NAT - PT


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）
    A

    Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance

    B

    Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance

    C

    Run Remote Desktop Connection > Select Connect to User Enter the IP address

    D

    Start > Programs > Administrative Tools > Remote Assistance


    正确答案： D
    解析： 暂无解析

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