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问答题Practice 5 For two or three candidates I’m going to describe a situation. The retail company you work for is planning to improve its website. Talk together about some of the things that are important for the improvement of the website and decide whi
题目
问答题
Practice 5 For two or three candidates I’m going to describe a situation. The retail company you work for is planning to improve its website. Talk together about some of the things that are important for the improvement of the website and decide which 3 you think are most important. * three minutes for groups of three candidates Prompt material ●Contents ●Design ●Computer system ●Personal firewall Follow-up questions: (1) Do you think a company’s website is important? (2) Do you often surf the internet to get some useful information? (3)What are the advantages for a company to have a website?
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第1题：
问答题Practice 2 For two or three candidates Promotional Sales I’m going to describe a situation. Your company is considering promotional sales for the coming New Year. You have been asked to help with the programme. Discuss the situation together, and decide what kind of promotional events are suitable and eye-catching. * three minutes for groups of three candidates Prompt material Promotional events ●Discount ●Free samples ●Instruction ●On-site technical support正确答案： 【参考范例】
A: Hi, Rex. Are you available now? Tom and I would like to talk about the promotional events with you for we are asked to help with promoting sales for the coming New Year.
B: Go ahead.
A: Have you got any ideas on suitable and eye-catching promotional events?
B. At this time discount is always the most effective choice. When I went downtown yesterday, the streets were crowded with discount sales. People were crazy about buying all kinds of goods.
C: Discount is a good way. But you know, our price is already low enough and to offer bigger discount to the customers is not quite possible, otherwise, there will be little room for profits.
A: That’s for sure. So, is there any new events to attract people?
B: How about letting people experience our latest products? I mean we can offer free samples for people to use. With a better idea of the good quality of our products, people will buy our products instead of our rivals.
C: Good idea! And we can also offer detailed instruction and on-site technical support for our customers.
A: Good! I like this exhibition plan. Then, where will be ideal to carry out our exhibition?
C: I think some big conference centers or hotels will do. Since they will be located in the centre of the city, then the transportation will be no problem.
B: That’s right. Exhibition in big venues will definitely attract more attention and display our position in IT field.
A: OK, it is all most everything. Let’s talk about the details later.解析： 暂无解析 -
第2题：
问答题Practice 5 Discussion—about 5 minutes. In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, and example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Flexible Working Time Your company wants a flexible working time. You are asked to discuss about it. Discuss the situation and decide: ● Is it practical or not ● name the advantages and disadvantages For three candidates Flexible Work Time Your company wants a flexible working time. You are asked to discuss about it. Discuss the situation and decide: ● Is it practical or not ● name the advantages and disadvantages ● If needed, cite the accurate example to fight for／against it.正确答案： A: Well, the management’s proposal on flextime is today’s topic. What are your opinions on this? .
B: I think our staff members would be happy with this practical idea. They have complained that the present working time is too restricted. They say the working time should be flexible.
A: In what ways?
B: The company should allow the staff to build up a credit of hours to entitle them to take a few hours or a day off.
A: But don’t you think there would be chaos?
B: What do you mean by “chaos”?
A: There would be no one in any department knowing who was in at what time. And people who phone the company or visit our company would get terribly confused.
B: Well, I’m sorry to interrupt. In my opinion, we should make cover arrangements. When people are sick or when people take holiday the same kind of arrangements is made.
A: Er. Mr. Brown, what are your views?
B: Frankly, I think it’s difficult for our section to have flexible time. There are three of us in our section and we work as a team. Therefore, if we had anyone off then we wouldn’t be able to manage.解析： 暂无解析 -
第3题：
问答题Practice 2 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? NEGOTIATING ● COMPROMISE ● DISPUTE ●... B WHAT IS IMPORTANT WHEN…? EMPLOYING TECHNICAL WRITERS ● BEING ABLE TO WRITE WELL ● MEETING TIGHT DEADLINES ●... C WHAT IS IMPORTANT WHEN…? MANAGING A COMPANY ● COMMUNICATION ● EXECLLENT MANAGER ●...正确答案： 【参考范例】
Mini-representation One:
I think when managing a company one of the most important features is communication. Good communication is necessary at all stages of the business process, which can contribute to a successful business.
Within individual companies internal communication occurs at, and between the various levels. Directors communicate with one another in term of the company’s overall strategy. They inform managers of their plans, and the managers then communicate with other employees to convey their messages. Negotiations are conducted with regard to pay and working conditions. Managers express their decisions and orders through good communication, which can achieve the aim of improving morale and motivation. Employees also communicate with each other, for example, over production, wages and their spare activities.
Reliable and effective communication is one of the key elements which lead to efficient management of a company.
Question: Can you tell me other vital elements which result in efficient management of a company?
Answer: Many requirements are important for the efficient management of a company, both internal and external. We need good communication, good staff and managers, smooth flow of the capital, the full cooperation between the company, etc.
Mini-representation Two
Firstly, it is of very importance to be able to write well. This means not only knowing the basic rules of spelling, grammar and punctuation, but also having the competence to condense and organise sophisticated information to make it accessible to the public. A good writer must also be capable of dealing with meeting tight deadlines. Secondly, as far as career prospects are concerned, after acquiring valuable experience, many technical writers have the opportunity of working on managerial roles. They may then have the responsibility for the work of other writers within a particular company, or they may prefer to become contractors. This means selling their services through an agency employing many freelance technical writers, whose services are charged to companies at an hourly rate.
Question: What do you think which factor is more significant, being able to writer well or meeting tight deadlines? Why?
Answer: I think neither of them can be ignored. We need technical writers not only being able to write well but also being competent to meet tight deadlines.解析： 暂无解析 -
第4题：
问答题Practice 1 ● Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this. ● Write a proposal for the Managing Director: ● summarizing the strengths and weaknesses of the current website. ● suggesting new services and information to be provided through the website. ● explaining the benefits and the improvements would bring. ● Write 200-250 words.正确答案： 【参考范文】
To: Mr. Smith, Managing Director
From: John Walker, Head of the Administrative Department
Date: Feb. 28, 2012
Proposal on improving company’s website service This report aims at summarizing the strengths and weaknesses of the current website, and recommending new services and information to be provided through the website.
Strengths
Our current website can streamline business processes to improve efficiencies of operations. According to information provided by current website, we can analyze past customer behavior to anticipate the needs of customers, which allows suppliers and customers controlled access to the date they require.
Over the Web now we are capable of offering products and services to the customers. We can present products more effectively,take orders and invoice on-line, which means improving business profit and offering a faster,more responsive service for customers. Through website we have built our reputation on high quality products and personal service.
Weaknesses
Because we need to offer 24-hour website service, we have to take on more expenses. In order to tackle the potential systems failures we also need to keep up-to-date with technical advances.
Currently many e-commerce customers lack faith in system security. It’s difficult for customers to trust e-commerce when they can’t see the practices behind the promises.
Recommendation
I would like to recommend a portfolio of on-line service,combining online files with data collected about people’s off-line purchase to improve target promotions,thus making our website popular and depart from its once-serious image. With new offerings, the content makeover should attract enough users and keep them there long enough for the company to increase advertising and e-commerce sales to larger revenue.解析： 暂无解析 -
第5题：
问答题【参考范例九】A MuseumPart 2Describe a museum you’ve visited. You should say:what museum it is when it was built what exhibitions are displayed hereand explain why you choose this museum to talk about.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I visited the Metropolitan Museum of Art, an art museum ,last summer. It was founded in 1870 by a group of American citizens which included businessmen and financiers, as well as leading artists and thinkers of the day, because they wanted to set up a museum to bring art and art education to the American people. It is on the eastern edge of Central Park, along ‘Museum Mile’ in New York City, United States. Its permanent collection contains more than two million works of art. The main building is one of the world’s largest art galleries which was often called ‘the Met’ which maintains extensive holdings of African, Asian, Oceanic, Byzantine, and Islamic art. For example, I came across an Islamic art exhibition when I was there. Besides, there is also a much smaller location, which features medieval art, at ‘The Cloisters’ in Upper Manhattan. Represented in the permanent collection are works of art from classical antiquity and Ancient Egypt, paintings and sculptures from nearly all the European masters.解析： 暂无解析 -
第6题：
问答题Practice 2 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Compromise on price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together and decide: ● which kind of activities would be suitable for a successful deal. ● how much are you to step down For three candidates Compromise on Price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together, and decide: ● Which kind of activities would be suitable for a successful deal. ● how much are you to step down. ●·how to show your sincerity.正确答案： 【参考范例】
B: Well, it’s really a pity that we didn’t reach any agreement on price at our last meeting. I think it’s not sensible for either side to persist in his own terms. We can make some progress.
A: Yeah. 1 can’t agree more. In consideration of making a deal before their closing visit to our corporation, I’m also ready to make some concessions.
B: How much are we to step down?
A: How about coming down by… er, 3 percent.
B: By what?
A: By there percent.
B: Ah, honestly speaking, the price you offer is really not reasonable. Almost it should be forbidden if I may say. You know, we have to keep the ball rolling.
A: You might have some good suggestions in mind. Air your opinion, please.
B: How about meeting each other half way? Each steps a bit backward so that business can be done.
A: Maybe you are right.
Question: Do you think they are likely to accept the quotation you offer this time, B?
B: Well, I think they would. You know, supply exceeds demand at present and this situation is likely to continue for a long time yet, let alone that theirs have no advantages in quality, design, style or color assortment.解析： 暂无解析 -
第7题：
问答题Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them For three candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing· You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them ● Where and when you will hold the seminar正确答案： 【参考范例】
A: You know, there is going to hold a seminar about marketing.
B: Yeah, I just want to have a talk with you about that. What facilities and seminar arrangement do you think should we make?
A: Well. I think we should prepare whiteboard and water pen, a projector, computers.
B: Yes, I agree with you , what’s more, I think we also need drinking machines and coffee machines.
A: Yeah. You remind me of something. We also need some secretaries.
B: I share your view on that. Who are we going to invite to attend and how to contact them?
A: What about inviting some senior marketing managers and some specialists on marketing to give speeches?
B: Nice. We have to hire some interpreters to make the meeting go through well.
A: That’s right. Some of them may not speak English well.解析： 暂无解析 -
第8题：
问答题【参考范例八】A TV HostPart 2Describe a TV host you like. You should say:who the host is how you got to know him/her what is special about him/her and explain whether he/she is popular among your friends.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I like to talk about David Letterman, an American television host and comedian. My friends and I have been watching him since a foreign TV channel was set up in Guangzhou around 1990’s. He hosts the late night television talk show, Late Show with David Letterman broadcasted on CBS. Since the 1982 debut on NBC Letterman has been a fixture on late night television. Our favourite is Late Night with David Letterman. The show is quirky and funny, for example, the Stupid Pet Tricks, demonstrations of unorthodox clothing, dropping various objects off the roof of a five-story building, etc. He’s wit and humorous, I have to say. At that time, it was very popular to watch Foreign TV shows, especially this kind of talk show. As English majors we found it interesting and perfect materials to practice our listening and oral English.解析： 暂无解析 -
第9题：
问答题Practice 4 ‘Mini presentation’—about 6 mimes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? Analysing project feasibility ● Market research ● Implementation of the project ●… B WHAT IS IMPORTANT WHEN…? Dealing with cost control ● Monitor asset usage ● Improve productivity ●… C WHAT IS IMPORTANT WHEN…? Promoting a new product ● Distribution channel ● Perfect timing of launching ●...正确答案： 【参考范例】
If you choose topic A
As far as I am concerned, market research should be carried out before starting any project. It is evident that the needs of the consumers should be considered brfor the launching of any project . If a certain product is abundant in the market, it can be a bad idea to make more of that kind of product. On the other hand, if people have certain needs of some products, it is the perfect time to design the projects for a good market will be there.
Of course, it is only with appropriate implementation can a positive impact be achieved., after the design is completed. For instance, financial support and well-trained personnel should be taken into consideration when implementing the project.
Furthermore, profitability analysis is another factor to consider. Before we carry out any project, we should do some profitability analysis. A lot can be revealed from studying economic indicators. Economic indicators mean the consumer confidence index, employment cost index, producer price index, consumer price index and so on. All of them will show the prosperity of market.
If you choose topic B
The completion of production and the profit of the company is closely connected with cost control. We should make a through calculation of monitor asset usage as well as the productivity and unit labor cost to make full use of all the assets. Improving the production line will be a good way to improve productivity, which will reduce the storage time and save money. As for asset usage, it will be wise to monitor if every piece of them is fully used.
We can also try to find substantial material for the sake of reducing the cost .By doing this, we can also ask for discount from the supplier. I am sure they will give favorable discounts to regular customers.
The participation of all the employees will be needed in terms of cost control. Actually, every section can contribute in one way or another. For instance, by improving their professional skills the accounting staff can help with the cost control. All in all, the well-being of the company needs the efforts of every section.
If you choose topic C
When promoting a new product, we should consider several factors. First of all, the distribution channel of the product is of prime importance. It is suggested that the designing of the whole promoting campaign be based on that. In other words, it is a choice of designing a universal way to advertise the product or allowing the retailers to do it their own way.
Secondly, perfect timing of the launching is also very significant. If there is the crash of similar products promoting in the same season, never take it lightly. An overflow of the product into the market is very likely to happen..
In addition, an appropriate media in promoting new products also means a lot. If a right media is chosen, target consumers can access the advertisement of the new product much easier., Besides, different strategies can be applied when different products are to be advertised. For instance, we can think of some new way to make the product known and accepted.解析： 暂无解析 -
第10题：
问答题【参考范例一】PART 2Describe a child you like. You should say: what the child’s name is how old the child is what the child likes or dislikes and explain why you like this child.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： The child is my nephew, his name is Li Yiming which means being special and impressive. His parents chose this name for their son because they think he is the most beautiful baby in the world. .Now he is 5 years old. He seems to be quite a shy boy when you are not familiar with him. However, you’ll find him very talkative once you get to know him. He is a little ambitious and he likes to be the winner, but he will never bully other children. He is very funny and loves to play games with me so I love him very much. We really get along well with each other and when I think of him I am very delighted.解析：
首先应介绍自己要描述的人是谁，包括他的名字，年龄和性格特点。接着可以举一些生活中的例子来进一步描述这个人。根据题目要求还应描述这个孩子的喜好，说明自己喜欢他的原因。最后进行总结。 -
第11题：
问答题【参考范例二】PART 2Describe a colleague that you like to work with. You should say: what this person does what sort of work you do with this person how long you have known each other and explain why you like to work with this person.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I’d like to talk about the guy I met during my internship at a local station. We were both working at the evening news section. His name was Jack and he was responsible for news editing while I was the assistant of the chief editor. On the first day of work, I simply spin around with lots of paper materials and tapes in my hands and couldn’t find my way. Jack leaded me to the office and helped me work out those papers. He was very competent and responsible. Besides, he was outgoing and warm-hearted with a big smile on his face. He was really a nice guy to work with. Before long, he became very popular among all the colleagues. Everybody enjoyed talking to him and being around him. I liked working with him too. He would strive to solve others’ trouble. I’ve known him for 4 years and I wish we could be colleagues again someday.解析：
考生应说明这个人是谁或他／她的名字，在什么时候遇到的，他／她做什么工作(secretary, typist, tutor, door-to-door salesman)；他／她的性格特点(friendly, cute，shy, hospital，warm-hearted)；以及自己为什么喜欢跟他／她一起工作。 -
第12题：
问答题【参考范例七】PART 2Describe a person you live with or used to live with. You should say: when you lived together what is special about this person whether you live together now and explain why you choose this person to talk about.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I’d like to talk about my grandfather who is a very caring and kind person. We have lived together for many years. My grandfather was a middle school teacher in his hometown. He managed to send all of his to school though his salary was very low. He thought education is very important through a person’s life. I was brought up at my grandfather’s home. He taught me a lot of knowledge and he was very kind and nice to me. I never forget the efforts he made to help me read. He was a patient person and taught me as much as he could. He spent much time helping me and teaching me the right way to read. At last, the way worked. I learned to read quickly. When I was to be in the middle school, I left grandfather’s home and I missed him very much and the lessons I learnt from my grandfather always kept in mind.解析：
描述一个和你住在一起或者曾经和你住在一起的人。考生应说明这个人跟自己的关系，他／她是一个什么样的人；自己什么时候跟他／她住在一起，他／她对自己的影响等；并说明自己对他／她的评价。 -
第13题：
问答题【参考范例六】PART 2Describe a person who is living near of you. You should say: who the person is how you got to know him/her when you became the neighbour and explain why you like to choose this person to talk about.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I’d like to talk about Ms Li who is a close friend of my mother. We have been neighbours for many years. She practically watched me grow up. She is plump and good-looking with short hair and a round face .She has beautiful simple and she is always kind to people around. We often visit her. She is a warm-hearted person and is always ready to help others. She is an English teacher and sometimes I go to her house to ask her for help .I appreciate her because she is always patient to me and she always encourages me to continue studying English. Besides, she is a versatile person and good at dancing. She even organises a community dancing group. I think she’s sweet, kind and awesome lady. That’s why I wanted to talk about her.解析：
考生应描述这位邻居是谁，跟他／她是怎么认识的；具体描述他／她的外貌特征和他／她的一些爱好等，并简单评价一下这位邻居。 -
第14题：
问答题Practice 1 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Program for New Staff Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss and decide together: ● why poor time management can become a major problem in companies. ● what procedures could be adopted to ensure that time is managed effectively.正确答案： 【参考范例】
A: Hi. As you know, these days our company is sort of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems? Why?
B: When time is not well planned within a company, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task.
A: I think they often ignore the ordering of priorities. I mean certain tasks need our prior attention. But in the company every task is treated equally, even though it is a very important task.
B: That’s the point. So time should be planned in line with the significance of the tasks we need to deal with.
A: So what do you think we can do in order to manage time effectively here in our company?
B: You mean what means we can adopt?
A: Sure. That’s what our boss is asking us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management will be useful for them, especially those in supervisory positions.
B: Great. Perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we can do is to make all the managers, or even every employee, think of a job description of their own. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with regard to what sort of jobs should be given priority to. In this way, we can confirm that significant tasks are handled first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down a job description of their own.
B: And rules should be made about what sort of job should be given priority to.解析： 暂无解析 -
第15题：
问答题Practice 3 “Mini presentations”—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ● Work experience ● Command of the language of the target country ●... B: WHAT IS IMPORTANT WHEN...? Conducting a market analysis: ● Targeted customers/clients ● Comparison with major competitors ●… C: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service: ● Finding out customer needs ● Dealing with complaints efficiently ●…正确答案： 【参考范例】
If you choose A:
When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas training will set a good example for other staff members, which may encourage them to improve their work performance.
Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
If you choose B:
When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
Furthermore, it helps to make a comparison with major competitors providing same or similar products/services. There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
If you choose C:
When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.解析： 暂无解析 -
第16题：
问答题题目要求: In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.Practice 1 For two or three candidates I’m going to describe a situation. Your company is going to rent offices. Talk together about the topics you could include when you decide to rent offices. Decide which 3 topics you think are most important. * three minutes for groups of three candidates Prompt material Topics to include ●Location ●Cost ●Transportation Follow-up questions: (l) Are facilities important when renting office? (Why? / Why not? ) (2) Do you think security system should be safe? (Why? / Why not? ) (3) Why do big companies also choose big office buildings? (Why? / Why not? )正确答案： 【参考范例】
A: You see. Our company is thinking about renting offices. What do you think should be taken into consideration before making a decision?
B: I think first we should consider the location. The offices should be better in the commercial area of the city, for it is easier for our company to be found and to exchange information with other companies in the area.
A: You are right. A good location will allow a company to do business more efficiently.
B: Moreover, I think cost is another factor that we need to consider. If the location is in the commercial area, the cost of renting may be very high.
A: That’s true. If the cost of the location is too high, it will certainly exceed the company’s budget. But if the price is reasonable, we can take it. After all, the cost should be on the average of the city.
B: Absolutely. What about the transportation?
A: The location should have good transport connection, and the transportation should be very convenient, linking the bus stop, subway, high way, the airport or the harbor. Then, the customers can get to our company without too much difficulty. .解析： 暂无解析 -
第17题：
问答题Practice 3 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Satisfaction Survey The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses. You have been asked to find out whether customers are satisfied. Discuss the situation together, and decide: ● how to find out whether the customers are satisfied ● what to ask in a customer satisfaction survey.正确答案： 【参考范例】
A: We all know customer satisfaction is essential to the survival of our businesses. How do you think we can find out whether our customers are satisfied?
B: In my opinion, in order to find out whether our customers are satisfied or not, the best and most direct way is to ask them.
A: Certainly many ways can be adopted to ask them whether they are satisfied with our company, our products, and the service they received. Can you name some common ways?
B: Sure. we can ask them face-to-face when they are about to walk out of our store or office. In addition, we can also call them on the phone after their visits and ask how they feel about our products and service.
A: Well. Good idea. Any other ways?
B: Mail them a questionnaire is also an option. This technique has long been used, which turns out to be quite effective
A: As far as I am concerned, we can ask certain questions in a customer satisfaction survey to get to know their expectations and to collect information about what need to be changed and what need to be maintained to increase their satisfaction.
B: By all means basic customer satisfaction questions should be asked, like “ Are you satisfied with the service you received?” Still, we need to ask the customers loyalty questions, for instance “What are the chances of you recommending our products/services to others?” Plus, some research needs to be done to know what the customer like and don’t like about the products, services and the company.
A: That is the point.
Follow-up questions:
(Q=question A=answer)
Q1: Do you think feedback from customers is the most important thing to consider? Why or why not?
A: Yes, their feedback can reveal a lot and be very useful. You can improve your products’ quality accordingly. ﹨No, it is not wise to completely depend on that, since some customers may not take it seriously when answering questions.
Q2: Is it essential to consider competitors’ products? Why or why not?
A: Yes. By comparison, you can know the differences and try to do a better job. ﹨No, feedback from customers is more reliable
Q3: Which is more important when aiming to improve customer services, staff training or customer satisfaction survey?
A: I would say staff training is the fundamental way to improve customer services.﹨Customer satisfaction survey can be more effective in improving customer satisfaction.
Q4: How often should you conduct a customer satisfaction survey?
A: As is said, the most wise way is to conduct a customer satisfaction survey often enough to get the most information, to upset the customers, but not so often as to upset the customers”.
Q5: Have you ever thought about what to do with the answers from a customer satisfaction survey?
A: Yes. The answers from different customers need to be compiled and used to predict trends.﹨No, feedback alone is not enough and further research together with other surveys needs also to be conducted.解析： 暂无解析 -
第18题：
问答题Practice 6 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. Time Management Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss, and decide together: ● Why poor time management can become a major problem in companies ● What procedures could be adopted to ensure that time is managed effectively.正确答案： 【参考范例】
A: Hi, as you know, these days our company is kind of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems. Why?
B: When a company does not have a well-planned time-schedule, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task. And
A: And I think the ordering of priorities is often ignored. I mean the urgent tasks need completing first. But in our company every task is treated equally, even though it is a very urgent task.
B: That’s the point. So time should be scheduled based on the importance of the tasks we need to handle.
A: So what do you think we can do so as to manage time effectively here in our company?
B: You mean what methods we can adopt?
A: Sure. That’s what our boss is requiring us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management would be useful for them, especially those in supervisory positions.
B: Right, perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we need to do is to make all the managers, or even every employee, come up with their own job description. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with respect to what sort of jobs should be paid prior attention. In this way, we can confirm that important tasks are coped with first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down their own job description.
B: And rules should be made as to what sort of job should be paid prior attention.解析： 暂无解析 -
第19题：
问答题Practice 5 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? Selecting a secretary for the general manager ● Qualifications ● Related work experience B WHAT IS IMPORTANT WHEN…? Cancelling a business meeting ● Making an apology ● Reasons for cancellation C WHAT IS IMPORTANT WHEN…? Motivating staff ● Bonuses offered ● Pleasant working environment正确答案： 【参考范例】
If you choose topic A:
When selecting a secretary for the general manager, we must first of all consider if he or she has the qualifications needed. A candidate with adequate knowledge of office skills and public relations will be an ideal one.
Related work experience is also of great importance. A skilled secretary can accomplish the office work quite satisfactorily. People with little experience sometimes will inevitably feel confused when dealing with the complicated relationships around the general manager.
In addition, the secretary should have a good personality because a good character will help a lot in smoothing the communication with the general manager and other staff members.
If you choose topic B:
When cancelling a business meeting, firstly an apology for the cancellation is necessary due to its effect on the participants’ schedules and the inconvenience it has caused to others. A business meeting is not supposed not be easily cancelled if there are other alternatives.
After the apology, you should give the participants reasons for cancelling the meeting and make it convincing and sincere. Normally, participants will show their understanding and tolerance if the thuth is told and the attitude is acceptable. In case some participants have already arrived at the meeting venue or on the way to it, there should be an another plan to compensate for the time and financial loss of the participants.
Finally, new dates for the meeting should be set so that the participants can be better prepared.
If you choose topic C:
I believe that we all know the significance of motivating staff to increase their productivity and their contribution to the company. The inspired staff is more likely to enjoy the job and work more actively. There are various ways to motivate staff, of which giving bonuses is quite effective. Occasional stimuli of money will drive the staff forward.
Plus, a pleasant work environment is also very important in motivating staff since people like staying in a clean and tidy office where they can work more efficiently. A well-equipped office will help staff do more meaningful and creative work.
In addition, team spirit and trusty colleagues can also contribute in motivating staff.,which will always make everyone enjoy the work.解析： 暂无解析 -
第20题：
问答题Practice 3 For two or three candidates I’m going to describe a situation. You are going to look for a job. Talk together about the topics you could include when you decide to look for a particular job. Decide which 3 factors you think are most important. * three minutes for groups of three candidates Prompt material Factors to consider ●Chance of promotion ●Salary ●Responsibilities of post Follow-up questions: (1) Is salary the most important thing for you? (2) Which one do you prefer, a well-paid job that is boring or a low-paid job that you like very much?正确答案： 【参考范例】
A: Congratulations! I heard that you have graduated, and that is something worth celebrating.
B: Thanks. As a matter of fact, I’m now looking for a job.
A: Really? Then what factors do you think are the most important ones?
B. I would say the chance of promotion. With the prospect of getting a promotion, I may work harder. If the job is one with a bright future, I may get many chances of promotion.
A: That’s reasonable. What else do you have in mind?
B. I am thinking the salary can not be too low. With a low salary, I don’t know if I will still have the motivation to do the job well. Nevertheless, the salary should suit the importance of the position. What do you say?
A: That’s for sure. Although salary is very important, it does not mean everything. Compared with the salary, I think the responsibilities of post are more important. More responsibilities mean the greater importance of the post..
B: That does make sense. If I can do the job well, I may get promotions.
A: Exactly.解析： 暂无解析 -
第21题：
问答题【参考范例三】PART 2Describe a foreign musician or artist you like. You should say: who the person is what he/she is good at in art field when you began to know him/her and explain why you like to talk about this person.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I’d like to talk about a Spanish painter and sculptor Picasso. He is best known for the Cubist movement, and for the wide variety of styles that he helped develop and worked in. I highly appreciate his works like the proto-Cubist Les Demoiselles d’Avignon and Guernica, a portrayal of the German bombing of Guernica during the Spanish Civil War. I began to know him when I was in elementary school. At that time I liked paintings very much and I bought a collection of famous paintings. I saw Picasso’s painting Guernica and was greatly shocked by his talent and profundity. He’s different from other painters and his works are very surreal which leaves you space to imagine the theme of his work. From his painting I can view my life from a new perspective and that is why I appreciate him. He inspires me.解析：
应该介绍这位外国艺术家的背景。包括他/她是谁，哪个领域的艺术家(composer, pianist)；他／她的艺术成就，代表作(masterpiece)，为什么关注他／她；他／她对自己有什么影响。 -
第22题：
问答题【参考范例五】PART 2Describe an actor/actress in film who has impressed you. You should say: when you watched the film what role he/she plays in the film what is the film about and explain why you find him/her impressive.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I saw a film last year which impressed me deeply. It is a comedy in which Miriam Yeung who is a famous movie star and singer from Hong Kong impressed most. She is frank and funny, always with a big smile on her face. Though she is not the most beautiful actress she is very charming and cute. She showed her comedic talents in Love Undercover, in which she played as a fledgling policewoman who investigates the drug dealings by disguising herself as a waitress. But finally she lost her heart to Mob, the son of the leader. She vividly portrayed that funny, even bold young policewoman in this film. I was touched by the scene that when her friends were in danger, she had no regard for her own safety. You know they were in a dangerous situation which somebody would shoot them with a gun. I admire her kind heart and this role is very successful.解析：
考生应描述什么时候看的电影，这部电影给你留下什么印象(impressive，touching, memorable)；他／她在这部电影里扮演什么角色，简单介绍一下电影情节，并解释你为什么觉得他／她很独特，以及对他／她有什么样的评价。 -
第23题：
问答题【参考范例四】PART 2Describe a happy person you have met. You should say: who the person is where the person lives what makes him or her so happy and explain whether other people have similar opinion of this person.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I’d like to talk about a famous Australian motivational speaker Nick Vujicic. I get to know him through a lecture given by him when I was in college. Before I saw him I had never met someone so mind-blowing and miraculous. The special thing about this speaker is that he was born without arms and legs. He struggled and fought with these difficulties throughout his childhood. When he was 17 he started his own non-profit organisation Life without Limbs. He lives in Melbourne with his parents and can actually live an independent live. Although he’s in a terrible condition he’s the happiest person I’ve ever seen. He used to have complaints about life but he got over them and embraced his situation finally. He travels to schools, churches and a lot of places to inspire people who also have disability. Moreover, he started establishing funds to help more people. My friends and I were so attracted to his charisma and optimistic attitude. We think he’s definitely happier than most of us because he has a grateful heart. His happiness is contagious and some of my friends even write him letters.解析：
考生应说明这个快乐的人是谁，自己如何认识他／她的。此外，还应告诉考官是什么原因让他／她感到幸福；他／她有什么样的的性格特点，其他人是如何评价他／她的。