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问答题Practice 5 The sales service includes installation(安装) and training within one week of receiving the order. On the day of installation, our training engineer will spend one hour with your secretary, providing instructions on the operation of this easy
题目
问答题
Practice 5 The sales service includes installation(安装) and training within one week of receiving the order. On the day of installation, our training engineer will spend one hour with your secretary, providing instructions on the operation of this easy-to-use photocopier(复印机). You may call us for help at any time in the future. If necessary, our trainer will go to your company to help you with the operation of the machine.
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第1题：
Questions 76-79 refer to the following advertisement.
BONDHAM INTERNATIONAL
Bondham International, one of the leading real estate firm in the world, has been in business for over 50 years. We began our business by specializing in residential sales, primarily in Australia. Over time, our business has grown to include property rental and management services in locations throughout the world. We now sell, and manage over 15000 commercial and residential properties, and our global network includes employees in Australia, Canada, England, Kenya, and Mexico. We have won numerous industry awards, and our firm has been named one of the top ten international real estate firms by the World Association of Property Management.
In our effort to provide the highest quality service available, we have made significant investments in staff training. As a result, our sales agents offer a wealth of real estate expertise that our clients can always rely on. In addition, through market research and customer satisfaction surveys, we have been able to fulfill client expectations by consistently delivering the highest quality of service.
Whether you have interested in selling a home,
purchasing a commercial property, or simply obtaining expert real estate advice, Bondham International can respond effectively to your needs. Learn more about our firm by visiting our Website, www.bondhaminternational.co.au.
What is stated about Bondham International?A. Most of its work is done online.
B. The staff works only in Australia.
C. Its prices are the lowest in the industry.
D. It has expanded over the years.答案：D解析： -
第2题：
Questions 76-79 refer to the following advertisement.
BONDHAM INTERNATIONAL
Bondham International, one of the leading real estate firm in the world, has been in business for over 50 years. We began our business by specializing in residential sales, primarily in Australia. Over time, our business has grown to include property rental and management services in locations throughout the world. We now sell, and manage over 15000 commercial and residential properties, and our global network includes employees in Australia, Canada, England, Kenya, and Mexico. We have won numerous industry awards, and our firm has been named one of the top ten international real estate firms by the World Association of Property Management.
In our effort to provide the highest quality service available, we have made significant investments in staff training. As a result, our sales agents offer a wealth of real estate expertise that our clients can always rely on. In addition, through market research and customer satisfaction surveys, we have been able to fulfill client expectations by consistently delivering the highest quality of service.
Whether you have interested in selling a home,
purchasing a commercial property, or simply obtaining expert real estate advice, Bondham International can respond effectively to your needs. Learn more about our firm by visiting our Website, www.bondhaminternational.co.au.
What is NOT one of Bondham International main activities?A. Offering expert advice
B. Conducting research
C. Managing property
D. Building private homes答案：B解析： -
第3题：
Questions 76-79 refer to the following advertisement.
BONDHAM INTERNATIONAL
Bondham International, one of the leading real estate firm in the world, has been in business for over 50 years. We began our business by specializing in residential sales, primarily in Australia. Over time, our business has grown to include property rental and management services in locations throughout the world. We now sell, and manage over 15000 commercial and residential properties, and our global network includes employees in Australia, Canada, England, Kenya, and Mexico. We have won numerous industry awards, and our firm has been named one of the top ten international real estate firms by the World Association of Property Management.
In our effort to provide the highest quality service available, we have made significant investments in staff training. As a result, our sales agents offer a wealth of real estate expertise that our clients can always rely on. In addition, through market research and customer satisfaction surveys, we have been able to fulfill client expectations by consistently delivering the highest quality of service.
Whether you have interested in selling a home,
purchasing a commercial property, or simply obtaining expert real estate advice, Bondham International can respond effectively to your needs. Learn more about our firm by visiting our Website, www.bondhaminternational.co.au.
The word "delivering” in paragraph 2, line 6, is closest in meaning to _____.A. speaking
B. choosing
C. driving
D. giving答案：D解析： -
第4题：
资料：From: Peter Manx pmanx@bettertraining.co.au
To: John Morgan jmorgan@ISB.co.au
Date: March 23
Subject: Better Training Ltd.
Dear Mr. Morgan,
As a leading human resource specialist, Better Training Ltd. is uniquely able to respond to your current training needs. Please take the time to review the attached brochure. I am confident that you will find courses of immediate relevance to ISB International Ltd.
Our standard curriculum covers topics such as managerial development, technical training, sales, marketing, and more. Our instructors-professionals and leaders in their fields-conduct engaging seminars while maintaining the quality for which we are known. In addition to our regular courses, we can deliver individually tailored programs at the location of your choice.
I am certain that your organization will benefit from our services Contact us today to see how we can help your employees increase their technical and professional expertise.
Sincerely,
Peter Manx
President
What is the main purpose of the e-mail?A.To sell a publication.
B.To recruit a consultant.
C.To request information.
D.To offer a service.答案：D解析：本题考查的是主旨大意。
【关键词】the e-mail ;main purpose
【主题句】第3自然段I am certain that your organization will benefit from our services.我确信您的公司将从我们的服务中获益。
【解析】本题的问题是“这封邮件的主要目的是什么？”。A选项“推销出版物”，B选项“招募顾问”，C选项“咨询信息”，D选项“提供服务”。根据主题句可知，主要目的是提供服务。 -
第5题：
Which definition best describes the staff training service component within the implement phase？ Select exactly 1 answer（s） from the following：（）。
- A、improving the network management system and the performance and functionality of infrastructure operations
- B、providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
- C、developing and implementing a training plan using classes， workshops， or c-learning courses
- D、compiling a training manual for use in ongoing operations
- E、reducing the risk of downtime due to facilities-related problems
正确答案:C -
第6题：
Which definition best describes the staff training service component within the wireless implement phase？（）
- A、develops a training plan and delivers via a custom workshop or e-learning
- B、helps improve the performance and functionality of the infrastructure operations and network management system
- C、reduces the risk of downtime caused by facilities-related problems
- D、provides a step-by-step plan detailing the installation and service-commission requirement tasks to be staged in a controlled implementation environment that emulates a customer network
正确答案:A -
第7题：
A customer has purchased three IBM System Storage DS8700 systems and would like to have their administrators trained. Which training alternative provides the necessary training with the least financial impact（）
- A、purchase the training CD for the disk subsystem and have the staff do self-paced training
- B、have the IBM Service Support Representative perform the training
- C、contact IBM Education Services for an onsite training class
- D、send one person at a time to an IBM training session
正确答案:C -
第8题：
问答题Practice 2 (The candidate chooses one topic and speaks about it for one minute.) A Promotion: how to develop a promotion program for a new product. B Recruitment: how to recruit a new sales representative. C Training: what are the goals of a training program for sales representatives.正确答案： 【参考范例】
If you choose A:
To develop a promotion program for a new product involves various aspects, each of which requires careful planning. First of all, we should identify the target audience of the program, since different ways of promotion apply to different groups of audiences. As far as the product is concerned, characteristics of it and the brand image should be taken into consideration. Secondly, we must establish a specific communication objective, which will help to find effective ways to arouse customers’ awareness of the new product. As for budget, it should also be taken into fully account. It has to be ensured that the expenditure of the program is within the advertising budget. Thirdly, given the above consideration, communication channels need to be decided. It is vital to select a proper media for advertisements. Since pricing strategy plays a key role in the promotion program, it must be made carefully. At last, make sure to collect information on initial stages in time from the market, which will provides us with the main resources to make an evaluation of the feedback from the market.
If you choose B:
Several steps need to be taken in order to recruit a new sales representative. First and foremost, the selection standards need to be set. For instance, what kind of education background should the applicant have? How many years of working experience must he or she has? Criteria of this kind in the preliminary selecting process are very significant. What should draw our equal attention is that the applicant should be a person with an extrovert personality. He or she is expected to be hard-working, convincing and persuasive in order to meet the goal. Next, appropriate channel should be chosen to make those potential applicants well informed of the job opportunity. Job fair, head-hunter and campus interview are all good options. Last but not least, a face to face interview is indispensable to assess the applicant’s ability to communicate, as well as his or her general competence to do the job. Besides, a comprehensive appraisal of the applicant is strongly recommended.
If you choose C:
The objectives of the training program for the sales representatives are various according to different needs. First of all, some brief information about the company should be offered, for example the company’s history, organizational structure, financial structure and so on. It is also necessary to emphasize the current situation of the company. Sales representatives must have a good understanding of the company’s main products, its annual sales volume, the sales target of this financial year and something of that kind. Secondly, sale representatives should also be given a brief introduction of the people in the company, such as are the chief officers of the company, immediate managers in the representative’s department as well as colleagues in his or her working group. Finally, it comes to customers. We should put high value on the types and characteristics of the customers. It is also expected that their needs and wants are exactly transmitted to the sales representatives. With that kind of information in mind, the sales representatives will become more adaptive when selling products.解析： 暂无解析 -
第9题：
问答题Practice 3 “Mini presentations”—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ● Work experience ● Command of the language of the target country ●... B: WHAT IS IMPORTANT WHEN...? Conducting a market analysis: ● Targeted customers/clients ● Comparison with major competitors ●… C: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service: ● Finding out customer needs ● Dealing with complaints efficiently ●…正确答案： 【参考范例】
If you choose A:
When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas training will set a good example for other staff members, which may encourage them to improve their work performance.
Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
If you choose B:
When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
Furthermore, it helps to make a comparison with major competitors providing same or similar products/services. There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
If you choose C:
When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.解析： 暂无解析 -
第10题：
问答题Practice 5 ● You feel the necessity of taking some kind of on-the-job training. A business school is offering useful courses. Contact the staff to arrange your enrollment affairs. ● Write a letter to the staff of the business school: ● showing your interest in one of their courses; ● Explaining why you’d like to take it; ● Asking for details of the course and accommodations. ● Write about 60-80 words正确答案： 【参考范文】
Dear Sir/Madam,
I learnt that your business school is offering part-time training courses on sales techniques, which aroused my interest.
For the last two years, I’ve been working as a manager of the Sales Department in my company. Now it’s high time that I should rust up the practical skills systematically.
Would you send me a copy of the admission brochure of the above course and tell me whether there are available accommodations if we have classes on weekends. Thank you.
Truly yours,
Nick Chirico解析： 暂无解析 -
第11题：
问答题Practice 6 ● You work for a company, which is going to buy a set of equipment from America. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefore you decide to advertise for one experienced translator as soon as possible. ● Write a short note to Mr. Max Jackson, the Human Resources Manager. Ask for an advertisement for one translator. ● Explain the reason. ● Mention your urgency. ● Write 40-50 words on your separate sheet.正确答案： 【参考范文】
Dear Mr. Jackson,
As our company is buying a set of equipment from America, it is impossible to translate a lot of English materials into Chinese within four months. Could you advertise for one experienced translator in the local newspapers? I would appreciate it if you could do it as soon as possible.
Robert Burton解析： 暂无解析 -
第12题：
单选题Which definition best describes the staff training service component within the implement phase？ Select exactly 1 answer（s） from the following：（）。Aimproving the network management system and the performance and functionality of infrastructure operations
Bproviding a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
Cdeveloping and implementing a training plan using classes， workshops， or c-learning courses
Dcompiling a training manual for use in ongoing operations
Ereducing the risk of downtime due to facilities-related problems
正确答案： C解析： 暂无解析 -
第13题：
From: Camille Stone
To: All employees
Subject: Next week's faculty meeting
Date: Tuesday, January 6
Hello,
Because next week's holiday falls on a Thursday, we will have to reschedule our weekly faculty meeting to Friday. Please meet in the faculty room by 5 P.M. on Friday January 16. If you're taking Friday as a vacation day, please let Shirley in the general affairs know by Wednesday.
Thank you and enjoy your day off!
Camille
What will be rescheduled?A. A presentation
B. A holiday party
C. A faculty meeting
D. A training workshop.答案：C解析： -
第14题：
Questions 76-79 refer to the following advertisement.
BONDHAM INTERNATIONAL
Bondham International, one of the leading real estate firm in the world, has been in business for over 50 years. We began our business by specializing in residential sales, primarily in Australia. Over time, our business has grown to include property rental and management services in locations throughout the world. We now sell, and manage over 15000 commercial and residential properties, and our global network includes employees in Australia, Canada, England, Kenya, and Mexico. We have won numerous industry awards, and our firm has been named one of the top ten international real estate firms by the World Association of Property Management.
In our effort to provide the highest quality service available, we have made significant investments in staff training. As a result, our sales agents offer a wealth of real estate expertise that our clients can always rely on. In addition, through market research and customer satisfaction surveys, we have been able to fulfill client expectations by consistently delivering the highest quality of service.
Whether you have interested in selling a home,
purchasing a commercial property, or simply obtaining expert real estate advice, Bondham International can respond effectively to your needs. Learn more about our firm by visiting our Website, www.bondhaminternational.co.au.
What is the purpose of the advertisement?A. To advertise job opportunities in different countries.
B. To promote an industry publication.
C. To describe a company's reputation and services.
D. To announce the opening of a training facility.答案：C解析： -
第15题：
资料：From: Peter Manx pmanx@bettertraining.co.au
To: John Morgan jmorgan@ISB.co.au
Date: March 23
Subject: Better Training Ltd.
Dear Mr. Morgan,
As a leading human resource specialist, Better Training Ltd. is uniquely able to respond to your current training needs. Please take the time to review the attached brochure. I am confident that you will find courses of immediate relevance to ISB International Ltd.
Our standard curriculum covers topics such as managerial development, technical training, sales, marketing, and more. Our instructors-professionals and leaders in their fields-conduct engaging seminars while maintaining the quality for which we are known. In addition to our regular courses, we can deliver individually tailored programs at the location of your choice.
I am certain that your organization will benefit from our services Contact us today to see how we can help your employees increase their technical and professional expertise.
Sincerely,
Peter Manx
President
What does Peter Manx hope to arrange?A.business relationship with ISB International.
B.Assistance with an advertising campaign.
C.Revisions of a company brochure.
D.Technical support for Better Training staff.答案：A解析：本题考查的是细节理解。
【关键词】 Peter Manx hope to arrange
【主题句】第3自然段I am certain that your organization will benefit from our services.我确信您的公司将从我们的服务中获益。Contact us today to see how we can help your employees increase their technical and professional expertise.请今天就与我们联系，看看我们能如何帮助您的雇员增进技术和专业技能。
【解析】本题的问题是“Peter Manx希望如何安排”。A选项“与ISB国际建立商业联系”，B选项“为广告活动提供援助”，C选项“校订公司宣传册”，D选项“为Better Training的员工提供技术支持”。根据主题句可知，Peter Manx是Better Training的董事长，希望为ISB国际提供商业服务。 -
第16题：
资料：HS ensures there is a clear career path for any employee, from any background. Three key levels in Harrods are the sales employee, department managers and senior managers. At each level, employees can benefit from the development programs in order to build a career.
James is a sales Associate and one of HS first Sales Degree students. When an injure prevented him from following his previously chosen career in contemporary dance, he applied to HS. He has never looked back. HS training has given him transferable skills. He has been able to work within more than one department, providing the same high levels of experience.
What are the three key levels in HS?A.the sales employees, department managers and senior managers.
B.the sales employees,sales assistants and department managers.
C.the senior managers,department managers and sales employees.
D.not mentioned.答案：A解析：本题考查的是细节理解。
【关键词】what three key levels; HS
【主题句】第1自然段Three key levels in Harrods are the sales employee, department managers and senior managers. 哈罗德百货公司的三个关键级别是销售人员、部门经理和高级经理。
【解析】本题的问题是“HS的三个关键级别是什么？”。根据主题句可知，HS的三个关键级别是销售人员、部门经理和高级经理，故选A。 -
第17题：
Which definition best describes the staff training service component within the wireless implementphase？（）
- A、develops a training plan and delivers via a custom workshop or e-learning
- B、helps improve the performance and functionality of the infrastructure operations and networkmanagement system
- C、reduces the risk of downtime caused by facilities-related problems
- D、provides a step-by-step plan detailing the installation and service-commission requirementtasks to bestaged in a controlled implementation environment that emulates a customer network
正确答案:A -
第18题：
A customer has purchased three IBM System Storage DS8300 systems and would like to have their SAN and storage administrator trained. The customer is worried about having much of their staff out of the office at the same time attending courses. Which training alternative provides the necessary training with the least impact（）
- A、purchase the training CD for the disk subsystem and have the staff do self-paced training
- B、have the IBM Service Support Representative perform the training
- C、contact IBM Education Services for an onsite training class
- D、send one person at a time to an IBM training session
正确答案:C -
第19题：
You have a single Active Directory directory service forest with one domain. You have an existing top-level organizational unit （OU） named Sales. You are planning to create a new top-level OU named Training. The Sales and Training OUs must have the same security and auditing settings. You need to identify the security permissions and audit settings for the Sales OU so that you can delegate the same permissions for the Training OU. What should you do first？（）
- A、 Use the Delegation of Control Wizard.
- B、 Use the Security Configuration Wizard.
- C、 Run the dsacls command.
- D、 Run the xcacls command.
正确答案:C -
第20题：
问答题Practice 5 The sales service includes installation(安装) and training within one week of receiving the order. On the day of installation, our training engineer will spend one hour with your secretary, providing instructions on the operation of this easy-to-use photocopier(复印机). You may call us for help at any time in the future. If necessary, our trainer will go to your company to help you with the operation of the machine.正确答案：
【参考译文】
在收到订单一周以内,我方会提供包括安装和培训在内的销售服务。在安装机器当天,我们的培训工程师会花一个小时的时间,向贵公司的秘书提供操作简便的复印机的指导说明。在未来的使用过程中,如果遇到问题,您可以随时给我们打电话。如果有必要的话,我们的培训师将提供上门服务,为机器操作提供指导。解析：
①receiving the order作介词of的宾语，应该译为“收到订单一周以内”。
②spend后面经常与介词联用，构成“spend+time+介词短语”结构，多译为“花费时间做某事”。
③考查分句的译法。providing的逻辑主语是our training secretary，翻译时可变换句式，无需翻译成伴随状语。
④easy-to-use是合成词，可直接译为“操作简单的”。
⑤if necessary是if it is necessary的简写，译为“如果有必要……（的话）”。 -
第21题：
问答题Practice 1 ● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff. ● Write a memo to staff: ● explaining why the courses are necessary, ● saying which members of staff should attend, ● announcing when the courses will start. ● Write 40-50 words on a separate sheet.正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.解析： 暂无解析 -
第22题：
单选题Which of the following practices aims at skill training and pronunciation knowledge?AOdd one out.
BTongue twister.
CContext practice.
DReciting.
正确答案： D解析： -
第23题：
问答题Practice 3 Your TV set broke down only one week after it was brought. Write a letter of complaint to the store where your TV set was bought. 1) to express what is wrong with your TV set 2) to make your request (change for a new one, or return the broken one... ) 3) to urge the store to give an early reply You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write your address and the date.正确答案： 【参考范文】
Dear Sir or Madam,
Last week I bought a TV set from your store. Unfortunately, your product was unable to work properly. It always stops working suddenly and the screen becomes blank. And it broke down this morning. To resolve the problem, I would like you to return my money back, or change a new set for me.
I’m looking forward to your early reply and a resolution to my problem, and I will wait a reasonable amount of time before taking this matter further.
Thank you for taking time to read this letter.
Sincerely,
Wang Lin解析： 暂无解析 -
第24题：
问答题Passage 3Questions 34-45 ● Read the text below about training. ● In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. ● If a line is correct, write CORRECT on your Answer Sheet. ● If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. ● The exercise begins with two examples, (0) and (00) The cost of not training 0. Training is not a cost. It’s an investment. It really doesn’t matter that what we pay. 00. for an investment. What is relevant is what we get in return. One of the easiest 34. ways is to put an organisation’s future at risk would be to view training primarily as a 35. cost, and therefore provide with substandard training that operates only as a 36. temporary solution. Many companies attempt to quantify the results of training. For 37. example, a person paid $50,000 a year who wastes just one hour a day costs the 38. organisation between $6,250 per year. So if the organisation sends 25 people for 39. training and they all receive the same benefit, this would equal from $156,250 40. savings per year. A few years ago, training, apart from showing employees 41. what the basics of doing the job, was an optional extra for most organisations. 42. Today this is no longer the case. If we continue doing what we do in the same way, 43. most of us and our organisations will become obsolete within the five years. This is 44. because of our competitors are helping their staff to become more effective through 45. training. They understand that if the real price of not training is the company falling behind as a result.正确答案： 34. is
(根据语法结构可知,这句话的谓语应该是would be,其主语是One of the easiest ways,其后的动词不定式to put an organisation’s future at risk作定语修饰主语,所以is多余。)
35. with
(这里应该是“提供标准的培训”,所以删去with。)
36. CORRECT
37. CORRECT
38. between
(cost sb. money意为“花费某人多少钱”,所以between多余。)
39. from
(equal作为动词时,属于及物动词,后面可直接加宾语,不需要加介词,如to等。这里的意思是“这相当于每年节省156,250美元”,所以删去from。)
40. CORRECT
41. what
(show后面可以跟双宾语。如果用what引导的名词性从句作宾语,则会发现从句中缺少谓语,从句结构不完整,所以删去what。)
42. CORRECT
43. the
(这里的five years并不是特指,所以前面不加定冠词the。)
44. of
(根据语法结构可知,这里是because引导的表语从句表示原因,而because of后面只能接名词,所以删去of。)
45. if
(句意:他们认识到不进行培训的真正的代价是公司就会落后。这里是that从句作宾语,所以if多余。)解析： 暂无解析