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单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is

题目
单选题
A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
A

“Sometimes computers are just strange, but it seems to be working now.”

B

“You gave them the wrong address and caused this problem.”

C

“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

D

“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

相似考题

1.Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.

2.Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A、After an unsuccessful rebootB、If a user’s IP address has been spoofedC、After using IPCONFIG /RELEASED、If the computer has an ARP address conflict

3. An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）A、 Implement preventative measures.B、 Close the issue.C、 Document the outcome.D、 Question other users to make sure they are not having the same issue.

4. After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）A、Change the router's SSID B、Move the router's locationC、Check user permissionsD、Check the cable ends

更多“单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is ”相关问题

  • 第1题：

    A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

    • A、Configuring the Windows Firewall exceptions.
    • B、Using Windows Messenger.
    • C、Configuring My Network Places.
    • D、Using Internet Explorer.

    正确答案:B

  • 第2题：

    A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

    • A、Com+.log
    • B、System Log
    • C、Security Log
    • D、Application Log

    正确答案:B

  • 第3题：

    A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）

    • A、“Sometimes computers are just strange, but it seems to be working now.”
    • B、“You gave them the wrong address and caused this problem.”
    • C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
    • D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

    正确答案:C

  • 第4题：

    Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）

    • A、Virus
    • B、Worm
    • C、Network bandwidth
    • D、Malware

    正确答案:D

  • 第5题：

    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）

    • A、 Guest user account
    • B、 Limited user account
    • C、 Power user account
    • D、 Administrator user account

    正确答案:A

  • 第6题：

    单选题
    After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）
    A

    Change the router's SSID 

    B

    Move the router's location

    C

    Check user permissions

    D

    Check the cable ends


    正确答案： C
    解析： 暂无解析

  • 第7题：

    单选题
    Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）
    A

    After an unsuccessful reboot

    B

    If a user’s IP address has been spoofed

    C

    After using IPCONFIG /RELEASE

    D

    If the computer has an ARP address conflict


    正确答案： C
    解析： 暂无解析

  • 第8题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）
    A

     Implement preventative measures.

    B

     Close the issue.

    C

     Document the outcome.

    D

     Question other users to make sure they are not having the same issue.


    正确答案： C
    解析： 暂无解析

  • 第9题：

    单选题
    A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
    A

    “Sometimes computers are just strange, but it seems to be working now.”

    B

    “You gave them the wrong address and caused this problem.”

    C

    “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

    D

    “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）
    A

     Create an action plan.

    B

     Escalate the issue.

    C

     Reboot the mail server.

    D

     Document the solution.


    正确答案： A
    解析： 暂无解析

  • 第11题：

    单选题
    A network technician wants to use a packet analyzer to troubleshoot a reported problem with a user's workstation with IP address 192.168.1.45. To identify the workstation's packets the technician wants to use the workstation's MAC address. Which of the following protocols would provide the needed information?（）
    A

    DHCP

    B

    ARP

    C

    DNS

    D

    PING


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）
    A

    Configuring the Windows Firewall exceptions.

    B

    Using Windows Messenger.

    C

    Configuring My Network Places.

    D

    Using Internet Explorer.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）

    • A、Implement preventative measures.
    • B、Close the issue.
    • C、Document the outcome.
    • D、Question other users to make sure they are not having the same issue

    正确答案:C

  • 第14题：

    An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）

    • A、 Create an action plan.
    • B、 Escalate the issue.
    • C、 Reboot the mail server.
    • D、 Document the solution.

    正确答案:B

  • 第15题：

    A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

    • A、has not been installed on the user’s computer.
    • B、is not turned on.
    • C、driver is corrupt.
    • D、cable is unplugged.

    正确答案:A

  • 第16题：

    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

    • A、Put all other work orders on hold and assist the user with all their computer issues.
    • B、Have another technician take over support calls for this user.
    • C、Explain that the user needs to fill out a work order for the computer problems.
    • D、Ask the user to call another technician for more in-depth assistance.

    正确答案:C

  • 第17题：

    单选题
    A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）
    A

    has not been installed on the user’s computer.

    B

    is not turned on.

    C

    driver is corrupt.

    D

    cable is unplugged.


    正确答案： C
    解析： 暂无解析

  • 第18题：

    单选题
    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）
    A

    Put all other work orders on hold and assist the user with all their computer issues.

    B

    Have another technician take over support calls for this user.

    C

    Explain that the user needs to fill out a work order for the computer problems.

    D

    Ask the user to call another technician for more in-depth assistance.


    正确答案： A
    解析： 暂无解析

  • 第19题：

    单选题
    Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）
    A

    Virus

    B

    Worm

    C

    Network bandwidth

    D

    Malware


    正确答案： A
    解析： 暂无解析

  • 第20题：

    单选题
    Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）
    A

    Virus

    B

    Worm

    C

    Network bandwidth

    D

    Malware


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）
    A

    Com+.log

    B

    System Log

    C

    Security Log

    D

    Application Log


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）
    A

     Guest user account

    B

     Limited user account

    C

     Power user account

    D

     Administrator user account


    正确答案： B
    解析： 暂无解析

  • 第23题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）
    A

    Implement preventative measures.

    B

    Close the issue.

    C

    Document the outcome.

    D

    Question other users to make sure they are not having the same issue


    正确答案： A
    解析： 暂无解析

  • 第24题：

    单选题
    A user can receive email but cannot send email with the email client software. Which of the following protocols is incorrectly configured?（）
    A

    FTP

    B

    SMTP

    C

    POP

    D

    SNMP


    正确答案： D
    解析： 暂无解析

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